Orchid House Tulum Beach

"Beautiful beach access, rooms nice and clean, staff very friendly"

"No pool, limited places to eat within walking distance that weren't really expensive, food at resort closed early"

"the staff from the restaurant was great and friendly, beach was good, food was overpriced but delicious. everything else was terrible."

"The room: The bedsheets and towels were always stained. The room also had a rotten egg smell for most of the week. The staff tried to convince us it was the environment but it was clearly obvious that it was coming from the sink. it gave us a headache and they didn't switch our room despite several complaints and request. We also found a mouse in the room and the nightguard helped us to kick it out, when we texted the receptionist about this he sent a laughing emoji. They said they would contact us after to see what kind of compensation we would get, and we never heard back."

"This is a hidden gem in the Tulum hotel zone. It is centrally located with great access to shops, restaurants, and a variety of beach clubs, but also very (relatively) quite affordable. The rooms are thoughtfully decorated in a natural-material Tulum style and are very comfortable. The beach club has great food and cocktails. There is some music coming from it during the day, but they wrap up and are silent from 8:00pm. We are already planning our return."

"I can't think of anything, During our stay, we had a minor issue with the lock on our room. We messaged reception, and it was fixed within a half hour. Great service."

"Beach location, boutique style, friendly Staff, a bit more chilled than other places"

"Food and drinks were great quality but a little bit expensive but in keeping with the Tulum hotel zone"

"This place was magical, right at the beach. staff was nice, especially the ones at the beach restaurant. We had a really great time, hope to come back again."

"Aucun."

"The beach is amazing. Room was nice. Food was decent"

"- Staff said they could reserve a place for new year’s eve. When we arrived there was no booking. - Bad smell in the room - Super expensive. Even had to pay for coffee capsules in the room (first time ever)"

"Heaven! The style of this place is a little rustic – it seems to just sprout out of the sand – but the level of luxury and quality is fantastic. The restaurant does incredible food!"

"All the resorts in this area are right next to each other, and some of them like to pump out the music ALLLLLLL day long, which kind of kills the quiet beach vibe IMO!"

"The location is excellent, right on the beach where all the clubs/restaurants/bars are. It has a private beach area with sunbeds and umbrellas."

"1. The door/window door to the rooms has a small GAP and CANNOT CLOSE PROPERLY and this is for ALL the rooms which is completely unacceptable given the fact that you sleep in the jungle. Even though you have a net to close, mosquitos could still enter and we even had a small LIZARD in the room the first night we entered. See photo of the gap and how the DOOR CANNOT FULLY CLOSE. When we told the staff they said THIS IS HOW THE ROOMS WERE MADE 2. The restaurant at the hotel closes at 18:30 so you always have to go somewhere to have dinner and if you dont have a car (like us) you have to walk on the dark street every night as taxis are v expensive. 3. No real security at the hotel, the reception staff leaves before 22:00. 4. The food at the beach is expensive(£5 for a coffee) and you dont have anything included even if you pay so much 5. The outdoor bath tabs/small pools in the rooms nobody cleans them so you cant really use them"

"Access to beach, well decorated, very friendly staff"

"Extremely overpriced bar and restaurant, I got food poisoning as well from the burger. Also the hotel is located in a narrow and dark road, with no curb side, which made our night walks to restaurants/convenience store a bit scary because you walk along the car lane with no light"

"Beautiful and rustic wooden hotel with excellent personnel! Felt treated like a princess, everyday… The food was very good and one of the best around."

"Aucun."